FAQs

We bring you authentically sourced organic products, chosen with care for a naturally wholesome everyday routine.

Our products are made without added chemicals or preservatives. You can find product-specific ingredients and details on each product page.

Please check the product description and packaging details on the individual product page. If you need help choosing, our team is happy to guide you.

Choose your products, add them to your cart, and complete checkout with your delivery details. Please double-check your phone number and address before placing your order.

We accept Cash on Delivery (COD) and bank transfer. Choose your preferred option at checkout and follow the instructions shown for your payment method.

Select bank transfer at checkout and follow the bank details and instructions provided. For help confirming a payment, contact us with your order number and payment reference.

Standard delivery costs PKR 250. Orders of PKR 10,000 or more qualify for free delivery.

Delivery normally takes 3–5 business days. This is an estimated timeframe; weekends and public holidays are not business days.

Please contact us on WhatsApp or by email with your order number. We will help you check your order’s progress.

Yes. Returns are accepted for incorrect orders when you contact us within 7 days of delivery. Returned packages must be undamaged.

Contact us within 7 days of delivery with your order number, a description of the incorrect item, and clear photos of the product and packaging. Our team will guide you through the next steps.

If your order arrives damaged, contact us immediately with your order number and clear photos so our team can help resolve the issue. This is separate from the requirement to keep packaging undamaged when sending back an incorrect order.

Once your return is approved, we will send a return shipping label and instructions. After receiving and inspecting the return, we will notify you of approval. Approved refunds are processed to the original payment method within 10 business days.

Follow the storage instructions on each product’s packaging or product page. Keep the packaging properly closed after use and check the stated best-before or expiry date.

Explore each product page for ingredients, pack size, and suggested use. If you have questions about a product, message our team before ordering.

WhatsApp or call 0310 0007814, or email thenorthbliss@gmail.com. Include your order number if your question is about an existing order.